FIRSTGREEN Industries is a Czech manufacturer of electrical vehicles, like skid steer loaders and compact loaders.
Due to a rapid growth of their production and dealer network, Firstgreen needed a simple system for technical support and warranty.
Firstgreen decided to implement Halifax, as this solution matched exactly with their needs:
-An easy service tool for their dealers.
-Professionalization of their customer care.
-A very clear service process.
Rapid decided to implement Halifax because the system was an exact fit for their warranty process. To support a fully automated workflow, Rapid decided for an integrated implementation with SAP.
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